Privacy Policy

1. We respect your privacy

• Hormone Nurse Pty Ltd (ABN: 35 565 931 652) (Hormone Nurse) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
  
  
• "Personal information" is the information we hold which is identifiable as being about you. 

2. Collection of personal information

• Hormone Nurse will collect and store personal information that you provide through our website, patient forms, during appointments, or through other direct interactions. We will only collect information that is reasonably necessary for our functions and activities in providing healthcare services.
  
  
• You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and provide the services. We may collect additional information at other times, including but not limited to, when you provide feedback, information about your health, personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
  
  
• Additionally, we may also collect any other information you provide while interacting with us including your health background, health records and other health data.

3. How we collect your personal information

• Hormone Nurse collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

• Hormone Nurse will use your personal information Any sensitive health information will only be used for the primary purpose for which it was collected or directly related secondary purposes that you would reasonably expect, in accordance with the Information Privacy Act 2009 (QLD) to provide you with medical services and treatment. 
  
  
• Hormone Nurse may additionally use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
  
  
• Hormone Nurse may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

• We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services, including to other medical professionals that are looking after your care, and only with your consent unless otherwise required or permitted by law.
  
  
• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
• We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Hormone Nurse, www.hormonenurse.com.au, its customers or third parties.
  
  
• Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
  
  
• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  
  
• By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. When we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

• Hormone Nurse is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. We maintain appropriate security standards and procedures regarding access to health information in accordance with the Information Privacy Act 2009 (QLD).
  
  
• While we implement appropriate security measures to protect your information, the transmission of information over the internet inherently involves some risk. We use industry-standard encryption protocols for data transmission and storage, but you should be aware of the inherent risks of transmitting information electronically. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). We will provide access to your personal information free of charge, except where it would require unreasonable cost or effort, in which case we may charge a reasonable fee. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected]. 
  
  
• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

• If you have any complaints about our privacy practices, you can contact our Privacy Officer by email at [email protected]. We will acknowledge your complaint within 3 business days and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to Privacy Policy

• Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

• When you visit our website
  When you come to our website www.hormonenurse.com.au, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
  
  
• Cookies
  We may from time to time use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit.
  
  
• Third-party sites 
  Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Hormone Nurse is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.